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Returns & Shipping

Because we stock all of our items, all orders are usually processed and shipped within 1-2 business days.

In Canada most orders will be shipped via UPS. Our fulfillment center is located in Winnipeg, MB.

 

Standard Shipping

We now offer FREE standard shipping to all Canadian provinces within 3 - 5 days business days. Shipping to Canadian Territories is an additional flat rate of $30 per order.

 

Express Shipping

However, if you need the item immediately, we do offer an overnight option. Express shipping cost is calculated at checkout based on your order size.

 

International Shipping

Please visit ourUS website if you’re ordering from the United States.
Please visit our partner,
Greenbox if you’re ordering from Europe.

 

Our Refund Policy

At Naturally Chic, we want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our products. However, if you are not satisfied with your purchase, you can return the products to us for a full refund. Please contact us at questions@naturallychicb2b.ca  within 30 days of placing your order to obtain a return authorization number. We will not accept any returns without a return authorization number.

If the product is defective we will refund your payment (including shipping) and send you a return shipping label. Alternatively and if agreed upon, we can offer you a partial discount. Otherwise, we will refund your payment minus shipping cost and $15 warehouse restocking fee. You will also be responsible for return shipping.

Please return authorized orders in their original form and packaging. Products must be in resellable condition, which means that all sealed, inner plastic packaging must be unopened. This is due to sanitary reasons and the food contact nature of our products. Unfortunately our wheat straws cannot be returned.

We must receive the return within 14 days from the day the return authorization was issued. We reserve the right to reject any returns and exchanges that do not meet these conditions.

Once a return authorization has been issued, please ship the item(s) by mail to:

Kitpak Fulfillment
1615 Inkster Boulevard

Winnipeg, MB R2X 1R2

Please include a copy of your online order confirmation. When we receive the item, we will credit your account promptly and send you a copy of the refund memo.










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